Refund Policy
At Flowvana, customer satisfaction is our top priority. We want you to feel confident and supported in every purchase you make with us.
If you are not completely satisfied with your order, you may request a refund under the conditions outlined below.
Eligibility for Refunds
- Refunds are available within 30 days of receiving your order.
- To be eligible, the item must be in its original condition and packaging.
- Proof of purchase (such as an order confirmation or receipt) is required to process your refund.
- Refunds are not applicable to items damaged through misuse or neglect.
Refund Process
Once your request is received and approved, the refund will be processed to your original method of payment.
Please allow 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Non-Refundable Situations
Refunds cannot be issued if:
- The product has been used, altered, or damaged after delivery.
- The request is submitted more than 30 days after receiving the item.
- The product was purchased during a final sale or promotional offer marked as non-refundable.
How to Request a Refund
To initiate a refund request, please contact our support team at support@flowvana.com with your order number and reason for the request. Our team will review your case and guide you through the next steps.
Contact Us
If you have any questions about our refund policy or need assistance with a refund, please reach out to us at:
📧 support@flowvana.com