Shipping Policy
At Flowvana, we aim to deliver your orders quickly and safely, ensuring a smooth shopping experience from checkout to doorstep.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive a confirmation email once your order has been shipped.
- Please note that processing times may vary slightly during holidays or high-demand periods.
Shipping Time & Delivery
- Standard shipping typically takes 5–10 business days, depending on your location.
- International orders may take 10–20 business days to arrive.
- Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.
Shipping Fees
- Free shipping is available on all standard domestic orders.
- For express or international shipping, fees are calculated at checkout based on your location and shipping method.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email so you can monitor its progress.
Tracking updates may take up to 48 hours to appear after shipment.
Incorrect Address or Failed Delivery
Please ensure your shipping address is entered correctly at checkout.
Flowvana is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If a package is returned due to delivery failure, we will contact you to arrange reshipment (additional shipping charges may apply).
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact support@flowvana.com within 7 days of delivery.
We’ll investigate and work with our carriers to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact our support team:
📧 support@flowvana.com