Return Policy
At Flowvana, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to make the return process as simple and stress-free as possible.
Return Eligibility
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required.
- We do not accept returns for items that show signs of wear, misuse, or alteration.
Return Process
To initiate a return:
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Contact our support team at support@flowvana.com with your order number and reason for the return.
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Our team will provide you with detailed return instructions and a return shipping address.
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Once we receive and inspect your returned item, you’ll receive a confirmation email.
Approved returns will be refunded to your original payment method or processed according to your request (store credit or replacement).
Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at support@flowvana.com. We’ll arrange a replacement or full refund at no extra cost.
Non-Returnable Items
- Items marked as final sale or non-returnable.
- Gift cards and downloadable products.
- Products damaged due to customer misuse.
Contact Us
For any questions or concerns about your return, reach out to our support team:
📧 support@flowvana.com