Household Electric Heating Multifunctional Neck Massager

Fast and Reliable Delivery

We ensure your orders are processed and shipped quickly. Most orders are processed within 1–2 business days after payment confirmation.

Shipping Methods & Estimated Delivery

• Standard Shipping: 3–7 business days
  
• Express Shipping: 1–3 business days
  Delivery times may vary depending on your location and external factors beyond our control.
  

Free Shipping

Free shipping may be available on eligible orders. Check the website or promotions during checkout for details.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Shipping Restrictions

We ship to locations supported by our carriers. Certain remote or restricted areas may experience longer delivery times.

Lost or Damaged Packages

If your package is lost or damaged during transit, contact us immediately at support@flowvana.com. We will assist you to ensure your order is delivered or replaced promptly.

1-Year Warranty Included

All our products come with a 1-year limited warranty covering manufacturing defects and quality issues. This ensures your purchase is protected and gives you peace of mind.

What’s Covered

• Defects in materials or workmanship
  
• Malfunctioning components not caused by misuse
  
• Issues arising under normal use conditions
  

What’s Not Covered

• Damage caused by misuse, accidents, or unauthorized repairs
  
• Cosmetic damage such as scratches, dents, or wear and tear
  
• Problems resulting from improper handling or failure to follow instructions
  

How to Claim Warranty

1. Contact our support team at support@flowvana.com with your order number and a description of the issue.
   
2. Our team will guide you through the warranty process and arrange repair or replacement if eligible.
   

Peace of Mind

With our warranty, you can enjoy your product knowing that we stand behind its quality and durability.